Welcome to our European e-commerce website. We are committed to providing you with a smooth and efficient shopping experience. The following are the relevant terms regarding shipping and delivery:
1. Shipping Range
We support shipping to many countries and regions in Europe, including but not limited to: Romania, Germany, France, Italy, Spain, the Netherlands, Sweden, Poland, etc. For more detailed shipping range, please check the list of delivery areas on our website.
2. Logistics Partners
We work with many well-known logistics companies, including DHL, DPD and UPS, to ensure that your order can be delivered quickly and safely. We will arrange the most suitable logistics company for delivery based on your address and the selected shipping method.
3. Order Processing Time
Once you complete the order and confirm the payment, we will process your order within 2 business days. Domestic shipping time is usually 6 business days, and international shipping time is usually 12 business days, depending on the destination and logistics company.
4. Shipping Costs
Shipping costs will be automatically calculated at checkout and vary depending on the order amount, destination and selected logistics method.
5. Delivery Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the delivery status in real time on our logistics partner’s website.
6. Delays and Issues
Although we work with high-quality logistics companies, unforeseen circumstances may cause delivery delays. If your order is not delivered within the estimated delivery time, please contact our customer service team in time and we will assist you with relevant issues.
7. Delivery Signing
Please be sure to check the packaging upon receipt. If you find any damaged packaging or missing items, please make a note when signing for it and contact us as soon as possible. We will assist you to resolve the issue within reasonable scope.
8. International Import Taxes and Duties
For international orders, the destination country may impose additional import taxes and duties. This cost is borne by the customer, please confirm the relevant regulations before placing an order so that you can be prepared.
Thank you for choosing us as your shopping platform! If you have any questions, please feel free to contact our customer service team and we will be happy to serve you wholeheartedly.