FREQUENTLY ASKED QUESTIONS

1. Product Information
We are committed to providing accurate and detailed product descriptions and ensuring that all information is updated in a timely manner. However, due to different display devices, the product color, size, shape, etc. may be slightly different from the website display in actual use.

2. Order Processing
All orders will be processed after payment is confirmed. We usually ship within 2 business days. In case of special circumstances or insufficient stock, we will contact you in time and provide alternatives or refund options.

3. Return and Exchange Policy
If you find quality problems or discrepancies with the order after receiving the goods, please contact our customer service team within 14 days of receiving the goods. We will provide return and exchange services based on the specific situation. Please note that the returned goods must be unused and in their original packaging.

4. Shipping costs
All shipping costs will be displayed at checkout, and the specific costs depend on the shipping method and your address. We will try to choose the most cost-effective shipping solution to ensure that you can receive the goods in time.

5. Privacy Policy
We are committed to protecting your personal information. All collected information is only used to process orders and provide better services. Your information will not be disclosed to third parties without your consent.

6. Customer Service
If you have any questions or need help during the shopping process, please feel free to contact us through the customer service contact information on the website. Our customer service team will provide you with support as soon as possible during working hours.

7. Modification of Terms
These terms may be updated from time to time, and we will notify you through website announcements. Please check regularly to ensure that you are aware of the latest terms and policies.