Returns
Thank you for choosing www.pocketwrenchx.com! We are committed to providing you with high-quality products and a great shopping experience. If you are not completely satisfied with our products, here is our refund policy and terms:
1. Refund Scope
Our refund policy applies to refund requests made within 14 days of receiving the product due to product quality issues or non-conformity with the order. All requests must be made within this period.
2. Return Conditions
Returned products must meet the following conditions:
The product is unused and in its original condition;
The product is complete and the packaging is not damaged, including all accessories, manuals and warranty cards;
You must provide proof of purchase when applying for a refund, such as an order confirmation email or receipt.
3. Refund Application Process
If you wish to apply for a refund, please follow the steps below:
Contact our customer service team and provide the order number and reason for the refund.
Customer service will assist you in completing the refund application and provide the return address and detailed instructions.
Send the returned product to the specified address, making sure to choose a trackable shipping method to avoid loss.
4. Refund Processing Time
Once we receive the returned product and confirm that it meets the return conditions, we will process your refund request within 2 working days. The refund will be returned through the original payment method, and the specific arrival time depends on the payment platform.
5. Shipping costs
In the case of product quality problems or wrong shipments, we will bear the return shipping costs. If the return is due to personal reasons (such as dislike, wrong choice, etc.), the return shipping costs shall be borne by the customer.
6. Non-returnable products
The following products are not subject to the refund policy:
Products that apply for a refund more than 14 days;
Products that have been opened or used;
Customized or special order products.
7. Customer Service
If you have any questions or need further assistance, please feel free to contact our customer service team. We will wholeheartedly help you to ensure that you enjoy a satisfactory shopping experience.
Thank you for your trust and support!